Return Policy

If you are unhappy with your purchase, please send it back to our distribution center within 30 days of the delivery date with a completed return slip. Please make sure to specify order number(s) on the return slip so we can ensure your credit is accurate. Alternatively, you can return the items in person to one of our store locations. All merchandise returns must be unworn, unwashed, and still have the original tags attached.  

Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping HERE). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.

Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Hustle Hands product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.

Merchandise purchased online can be returned via mail to our distribution center or returned in-person to any of our store locations as noted in the instructions below. Please keep in mind that in-store returns will be issued store credit that can only be used in-store. No in-person drop offs will be accepted at our distribution center or corporate office.  We recommend shipping packages back using USPS Flat Rate shipping with a tracking number, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, Fashion Nova will not issue return credit.

Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. Fashion Nova does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

Reserved Rights Regarding Returns

Hustle Hands reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”

  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,

  • Potential fraudulent or criminal activity.

Similarly, Hustle Hands reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

 

we will accept returns up to 30 days after purchase if the following conditions are met:  

  • All items must be unworn,

  • All Items must be in their original packaging.

  • You must include the original invoice/packing slip, and be

  • Accompanied by a completed returns slip (available by clicking HERE).

Please note that if you choose to return shoes to one of our retail stores, the return will be honored via store credit for use in store.

Final Sale Items

All items ending in $.96, $.97, $.98 are considered “Final Sale” and cannot be returned for store credit. In the event of an unauthorized return, Hustle Hands reserves the right to apply a 50% restocking fee for shirts and final sale items.

Exchanges

Because we can't ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center, we are unable to accommodate exchanges by mail. We will issue you a store credit via promo code once we've received your return. That way, you may use the promo code towards the correct item/size or for another item.

If you live near one of our retail stores, we would be more than happy to process an exchange in-store. However, we cannot guarantee that we will have the same styles or desired size/color in-stock during your visit. If we are unable to make an exchange in store, we will process the item as a return and issue you a store credit for use on a future purchase in store.

Damaged Items

If you could kindly print and fill out this form, and return it along with the damaged item, we will issue you store credit in the form of an E-Gift Card and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for packages that get lost in transit.

Once we receive your package, we will email you an promo code in the amount of your item, plus the cost of the shipping return (up to $10.00 USD provided you also include a copy of the receipt itemizing the return shipping cost).

Return by Mail

Please print and fill out our return slip (click HERE to download a copy) or include your original packing slip with the item(s) being returned. Kindly note that without including your order number on the returns slip or with your returned item(s) there may be a delay in processing your return.

Pack your item(s) securely in the original product packaging, if possible. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.

Send your package to:

Hustle Hands

12245 Nations Ford Road, Suite 503

Pineville, NC 28134

 

Store credit via promo code for your returned item(s) will be processed once they are received at our distribution center. Please allow 5-7 days to process your return once it is received into our distribution center. Your promo code covers the original purchase price and tax if applicable. Hustle Hands does not credit original shipping charges.

Stale Returns

Hustle Hands requires items to be returned within 30 days of original receipt. Returns received in our distribution center or retail locations after 30 days are considered stale returns. Stale returns by mail are subject to being rejected and returned the sender. Alternatively, if the cost returning the item to your attention exceeds the then current value of the item, Hustle Hands will apply a 50% restocking fee to the item(s) when processed in our distribution center. A promo code for the remaining balance will be issued following our normal returns process.

Charlotte, NC, USA